Complaint Resolution

We know that occasionally students will face a challenge or matter that requires assistance or intervention.  The first step to resolve a complaint or grievance is to contact the college where you took the online course.  The pages linked below outline the complaint process for each college. 

• Ashland Complaint Information 
• Big Sandy Complaint Information
• Bluegrass Complaint Information
• Elizabethtown Complaint Information
• Gateway Complaint Information
• Hazard Complaint Information
• Henderson Complaint Information
• Hopkinsville Complaint Information
• Jefferson Complaint Information
• Madisonville Complaint Information
• Maysville Complaint Information
• Owensboro Complaint Information
• Somerset Complaint Information
• Southcentral Complaint Information
• Southeast Complaint Information
• West Kentucky Complaint Information

 If the complaint is not resolvable at the college, you may file an appeal through the Council of Postsecondary Education (CPE)'s SARA Complaint page.