Computer Support Technician Certificate | KCTCS

Computer Support Technician Certificate

The Computer Support Technician Certificate offers students the opportunity to earn a credential demonstrating computer support technician competencies.  The certificate consists of the core skills that students need for computer and end-user support.  In addition, this certificate will provide a way for professionals currently in the industry to update their computer support technician skills and for new students to show progress in the CIT program.

16 Credit Hours

Upon completion of this program, the graduate can:

  1. Explore computer hardware and software.
  2. Employ basic diagnostic tools to identify and solve hardware and software problems in multiple operating systems.
  3. Describe common categories of productivity software and their uses in a work environment.
  4. Use and support application software at an intermediate level.
  5. Develop and debug modules and macros for software applications
  6. Explore help-desk skills that provide customer service and support including processes and associated technologies in a technical or non-technical environment.

Required Courses


  • CIT 111 - Computer Hardware and Software
  • CIT 130 - Productivity Software
  • CIT 232 - Help Desk Operations
  • CIT 234 - Advanced Productivity Software
  • CIT 236 - Advanced Data Organization Software


Program requirements list only courses available through KCTCS Online. Other options may be available through traditional KCTCS delivery methods (on campus or traditional distance learning).

When a student registers for a General Education modularized course, the student must complete all of the courses in that series to fulfill General Education category requirements, e.g., ECO 101 - 3 credits meets the Social Interaction category requirement. If ECO 101 has three modules, ECO 1011, 1012, and 1013, all three ECO 101 modules must be completed before the Social Interaction category requirement will be fulfilled. The student cannot take three modularized courses from three different parent courses to meet the general education category requirement, e.g., ANT 1011, ECO 1011, and PY 1101.