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Starfish Retention Solutions

Starfish Information

Starfish provides you with one central location to find the people on campus who can help you succeed. This is an easy way to schedule the dedicated time you need with your instructors, advisors and counselors.

To access Starfish you can visit BlackBoard or Student Self-Service.

You’ll also see recommendations and tips for improvement displayed on your Starfish homepage or sent to you by email.

That’s it. Simple for you. Powerful for your future.

 

FAQ

Getting Started
What is Starfish?
KCTCS wishes to reach out and support our students. KCTCS partnered with Starfish, a retention solutions company, to assist in this goal.
How do I log into Starfish?
In order to access Starfish you need to sign into Blackboard. Once you are signed into Blackboard you can click on the Starfish link.
What is the first thing I should do when I first log into Starfish?
The first time that you log into Blackboard you can set up your profile.
If I have a question or concern about the Starfish system, what should I do?
The first thing that you should do is click on the help button on the top right hand corner of the homepage in Blackboard. You will notice that there is another frequently asked page that may answer your question.
About “Flags”
What does it mean if an instructor raises a flag about me?
If an instructor raises a flag then that means that he or she is concerned about you and wants to help by notifying you about the issue.
What should I do if a professor raises a flag about my performance in his or her class?
You should contact your professor as soon as possible so that you can discuss your performance in his/her class so far. You should listen to your professor’s feedback about your performance and make improvements based on your discussion so that you can start doing better in that class before it is too late.
If one of my instructors raises a flag about my class performance how will I be notified?
You will receive an email sent to your KCTCS email address. In addition, if you log into Starfish you will see the flags that have been raised about you.
What does it mean when I receive a Kudo from a professor?
A Kudo is a positive flag that a professor raised about you in Starfish. It means that you are doing a great job in your class and you should keep up the good work! You can always feel free to send your professor a quick thank you email.