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Starfish Retention Solutions

Starfish Information

Starfish allows you to receive an email notification when a flag is raised concerning your academic performance, contact the appropriate person when assistance is needed, and make appointments with instructors and advisors. On the Starfish home page, you will find the courses you are taking, the names of your instructors along with their contact information, the names of your advisors along with their contact information, and resources for information and help.

To access the Starfish interface, just log into Blackboard or Student Self Service and click the Starfish link.


Getting Started
What is Starfish?
KCTCS wishes to reach out and support our students. KCTCS partnered with Starfish, a retention solutions company, to assist in this goal.
How do I log into Starfish?
In order to access Starfish you need to sign into Blackboard. Once you are signed into Blackboard you can click on the Starfish link.
What is the first thing I should do when I first log into Starfish?
The first time that you log into Blackboard you can set up your profile.
If I have a question or concern about the Starfish system, what should I do?
The first thing that you should do is click on the help button on the top right hand corner of the homepage in Blackboard. You will notice that there is another frequently asked page that may answer your question.
About “Flags”
What does it mean if an instructor raises a flag about me?
If an instructor raises a flag then that means that he or she is concerned about you and wants to help by notifying you about the issue.
What should I do if a professor raises a flag about my performance in his or her class?
You should contact your professor as soon as possible so that you can discuss your performance in his/her class so far. You should listen to your professor’s feedback about your performance and make improvements based on your discussion so that you can start doing better in that class before it is too late.
If one of my instructors raises a flag about my class performance how will I be notified?
You will receive an email sent to your KCTCS email address. In addition, if you log into Starfish you will see the flags that have been raised about you.
What does it mean when I receive a Kudo from a professor?
A Kudo is a positive flag that a professor raised about you in Starfish. It means that you are doing a great job in your class and you should keep up the good work! You can always feel free to send your professor a quick thank you email.