FAQs

• I have a question about a course or academic program (availability, transfer, etc.).
• How long do Students and Graduates continue to have access to Email and Student Self-Service?
• Where can I find help for my student e-mail account or my student self-service account?
• Who do I speak with about financial aid questions?
• What Online courses are offered?
• How can I tell what colleges offer the program or courses I am interested in?
• Who do I contact about registration, my class schedule, exam times, etc.?
• How do I request a transcript?

I have a question about a course or academic program (availability, transfer, etc.).

Please contact the KCTCS College you attend or may attend.

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How long do Students and Graduates continue to have access to Email and Student Self-Service?

Students who are enrolled in a current or future term have access to Email and Student Self-Service and continue to have access through the end of the last term in the next calendar year after their enrollment. That is, a student who enrolls in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

This also applies to recent Graduates. That is, a student who enrolls in and graduates in a term anytime this year will continue to have access to Email and Student Self-Service through the end of Fall term next year.

Students who are discontinued will not have access to email beyond the term in which they were enrolled.

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Where can I find help for my student e-mail account or my student self-service account?

• Check your student e-mail
• Visit Student Self-service for grades, tuition payments, etc.
• Don't have a student account? Create one!
• Already have an account? Accessing Your Student Records and Registering for Classes
• Need to RESET your password? Use Internet Explorer web browser to visit the User Account Center. Select the "New Users / Password Resets (for Applicants and Students)" link.
• Having trouble? Contact the student services office at your local KCTCS College. They have access to your accounts and can help you resolve any log-in or password problems.

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Who do I speak with about financial aid questions?

First contact the financial aid staff at the KCTCS college you attend, and be sure to review our online financial aid information.

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What Online courses are offered?

See the KCTCS Online: Learn by Term, KCTCS:Learn on Demand web sites or contact the Kentucky Virtual Campus for information or questions about online courses.

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How can I tell what colleges offer the program or courses I am interested in?

Information about academic programs and courses as well as what colleges offer them can be found in our online catalog. You can also contact the college nearest you.

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Who do I contact about registration, my class schedule, exam times, etc.?

Contact your college or instructor(s) about class meeting times, class questions, exam schedules and any other matters regarding your class schedule.

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How do I request a transcript?

To obtain a transcript, please contact the KCTCS College you attended.

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